Frequently Asked Questions General Questions:
What does navigations mean?
Can I just put up a site on a free service as to avoid hosting or design charges?
What is a domain name?
Can we have http://www.ourname.com/ as our address?
Why do I need a website?
Why should I hire a website designer?
What is a hosting provider?
Why should I have “JT Innovations” design, build, host, service and maintain my website?
Do we have to sign a contract?
What kind of network connection do you have?
What do you use as servers?
What do you do about backups? Selling on-line / eCommerce:
What do you do about security?
Will any one else have access to our sales data?
How are customer's orders processed?
We don't have a merchant account yet. Can you help us get one?
Do we need to have our own merchant account to process credit cards? Website Design:
Do we have to know HTML?
Can we include keywords on our site so that search engines can find us?
Can we change our site once you have created it?
Can we use our own images?
Can we upload our own HTML files?
Can we get statistics about what is happening in our site?
Do we need any special hardware or software to use our website?
Will you give me help driving traffic to my site? Program Support:
Do we support Macintosh computers?
What operating systems do you support?
Can we setup support FTP on our site?
Can we support a "live" feed of streaming audio/video?
What type of server extension do we have for FrontPage 2000?
Do you support CGI?
Do we support ASP? What components?
Do we have logos and icons in the imagery file? Site Capacities:
What is the connection of our servers to the Internet?
What bandwidth do we have available?
What are the traffic limitations of the site?
What is past uptime rating?
How many megabytes are these sites allowed?
How many pages does the basic site include and how many pages can a customer have? E-mail Capacity:
Do we supply private e-mail and Virtual Web hosting?
Where can I get an e-mail account?
Do you have unlimited auto responders or unlimited forwarding? Editing Your Site:
How compatible is the site with FrontPage 2000 or some other site creation programs?
If a customer wants to add streaming audio or video to their site, what do they need to do?
Can we support MP3 or Midi files?
Do you support databases?
Can we determine the e-mail address of customers contacting my site?
General Questions: What does navigation mean? When you click on a word or button it brings you to a different page or part of that page. When you roll your mouse over a navigation button you usually see a little hand indicating if you click on that spot it will bring you to a different page.
Can I just put up a site on a free service as to avoid hosting or design charges? Yes, you can. But be forewarned that sites hosted on free services have several drawbacks: pop-up adds on every page are distracting your customers from what you want them to look at. You usually have a terrible listing in the search engines. These are two of the most common problems. Also the www. Address you use is usually not what you want to use. For instance if you own a pizza store called “Dominick’s Pizza” you would want your website address to maybe be http://www.dominckspizza.com/. Many times on a free site you cannot have this type of address, you have what is called a sub-domain website. In addition, the design many times, does not look like it should represent your company. Remember, you want a quality, professionally done website because “You don’t get a second chance at a first impression”. You want a website that looks great, is clean and crisp and navigates easily (that is what we do for you.)
What is a domain name? A domain name is a unique name that a user can type into a web browser: (msn, internet explorer, etc.) For example http://www.jtinnovations.net/ is a domain name. Note that “JT Innovations” by itself is not a domain name.
Can we have http://www.ourname.com/ as our address? Yes, many of our users do. Your website includes an easy domain manager tool, located in the Domains section in your active control panel that lets you register your own domain name (ourname.com). If you already have a domain name, you can use the tool to transfer it.
Why do I need a website? The truth is websites, are the hottest thing in advertising and marketing. This new medium is less expensive than local newspapers, direct mailing, radio and TV. A website allows more flexibility, and reaches a wide audience.
Why should I hire a website designer? You have two options: hire one or don’t. If you opt to design your own site it is important for you to know software, programming, java script, html, software, design principals, search engine functions to create proper Meta tags so the search engines will find you, etc. It is really a learning curve that takes some time. By contrast, having your website professionally designed opens up the doors to sophisticated programming and enhanced function of your site. This means that your site will be able to do more, and will give off a more professional appeal to visitors. Do what you do best, and run your business. Let us do what we do best. Remember the best way to fight today’s competition is to use tomorrow’s technology.
What is a hosting provider? A hosting provider is a company who has a computer physically connected to the World Wide Web. It is very costly to maintain your own server, so most companies “rent” space on hosting providers’ computers. We have a hosting program that we offer to our clients, after we design your site: we host, service and maintain your website for less than $2 a day.
Why should I have “JT Innovations” design, build, host, service and maintain my website? We have a “total customer package”. We do it all for you from soup to nuts. We help you stand out from your competition and give you valuable marketing strategies that will help you accomplish your website goals.
Do we have to sign a contract? We do not have a contract; we earn your business month to month. There is terms of agreement before your purchase your site, signature not required. You are not committed for any length of time. You can cancel whenever you want.
What kind of network connection do you have? Our servers are on a high speed, dedicated line, which will ensure that you and your customers always have fast and reliable access to your site.
What do you use as servers? Our software operates on multiple servers that run either Windows NT or Linux operating systems.
What do you do about backups? We have dedicated systems to ensure that a duplicate of all your data is maintained at all times. We have 8 20amp 120v circuits and a 30amp 230v circuit which are conditioned and protected by UPS. Additional protection is proved by power generators in the event of an extended power outage. Each 120v circuit is connected to a 12 outlet power strip which is managed by a BayTech remote control unit for managing power usage.
Selling on-line / eCommerce: What do you do about security? We use industry-standard SSL encryption to scramble your customer’s sensitive information.
Will any one else have access to our sales data? Absolutely not. You are the only person that will have access to your order information.
How are customer's orders processed? Within the electronic commerce section of your site owner administration system, you can determine how your customer's orders will be processed.
You have the following options: - E-Mail ordering only: Choose this option to receive orders via email only. You can then print your orders out and process them offline.
- E-commerce Ready: You will choose this option if you already have an e-commerce transaction processing account.
- Online Transaction Processing: If you have a merchant account but are not currently able to process transactions on the Internet then this option will allow you to set up you online transaction processing.
- New Merchant Account: Choose this option to apply for a merchant account through Card Services International, our selected merchant account provider.
- Accept Credit Cards Now: Choose this option to start accepting credit cards immediately without establishing a merchant account.
We don't have a merchant account yet. Can you help us get one? Yes, you can apply online through our selected merchant account provider, Card Services International. Just call our toll-free number when you are ready. Your application will be processed quickly. When you're accepted, your new merchant account will be integrated into your store automatically.
Do we need to have our own merchant account to process credit cards? No. JT Innovations has made arrangements for you to accept credit cards immediately, without establishing a merchant account or paying any set-up fees. This is ideal for a business that is just starting out, where online sales volume is unknown.
Website Design:
Do we have to know HTML? No. All you need to do, in order to create a site, is utilize the simple point and click interface provided in your site owner administration system. On the other hand, if you want to embed HTML tags in the text that you enter, you can.
Can we include keywords on our site so that search engines can find us? Yes. Within the page administration section of your site owner administration system, you can enter keywords that search engines utilize when processing user searches.
Can we change our site once you have created it? Yes. You can update your site as often as you'd like, from wherever you happen to be. While you're editing your site, visitors continue to see the previous version. Once you update your changes, the new version instantly becomes visible.
Can we use our own images? Yes. The management tools on your website give you the ability to upload from your computer to our server within your site owner administration system. Once uploaded, you can utilize your images almost anywhere on your site.
Can we upload our own HTML files? Yes. You can use the convenient "Upload Files Tool" to transfer your custom html and image files from your computer to our server.
Can we get statistics about what is happening in our site? With our unique access statistics reporting system, you can track the number of visitors to each of your pages, on a daily basis. You can also track the visitor's location and from which site they were coming from. This feature helps give you "run control" over your advertising.
Do we need any special hardware or software to use our website? You don't need anything more than you needed to read this page.
Will you give me help driving traffic to my site? Yes. You can submit your site to different search engines using our simple search engine submission tool.
Program Support:
Do we support Macintosh computers? Yes. Our complete Web Services Package solution is compatible with Mac and Pc. We support Imac's, we only have issues with Imac's using the FTP tool.
What operating systems do you support? Microsoft Windows 95, 98, NT, XP and Linux.
Can we setup support FTP on our site? Our "Upload Tool" functions the same way as FTP.
Can we support a "live" feed of streaming audio/video? You can upload a video or audio file, and then customers can download the file to view through Windows Media Player, etc.
What type of server extension do we have for FrontPage 2000? We do not use FrontPage extensions. The customer must save file(s) as HTML and then upload them into their root directory. This all happens in the Admin Section.
Do you support CGI? JT Innovations does not allow customers to upload CGI scripts to our server. We do however provide custom CGI scripts that you are free to use on your site.
Do we support ASP? What components? Our system uses ASP (Active Server Pages) but we do not support ASP file uploads. (Note: Usually when this question comes up the customer is looking for substantial database support, which our system currently does not provide)
Do we have logos and icons in the imagery file? In our library you will find more than 16,000 images that you can use, some of these images are animated GIF's. You can also get others at www.animationfactory.com, as well as other resources on the web.
Site Capacities:
What is the connection of our servers to the Internet? We have several OC-12 and OC-48 fiber connections to the Web located in the same facility as one of the Yahoo portals.
What bandwidth do we have available? There is virtually no limit to the bandwidth into your Website on our servers. DS3 and T3 circuits are connected to our sites.
What are the traffic limitations of the site? There are virtually NO traffic limitations. Each site can handle and unlimited amount of traffic.
What is past uptime rating? Our site reliability is among the best in the internet community, a 99.99% uptime.
How many megabytes are these sites allowed? The overall site has a capacity of 500mb which is expandable above that if needed.
How many pages does the basic site include and how many pages can a customer have? The basic site is around 7 pages. There is no limit to the number of pages or images as long as they don't exceed 500mb. Our standard site has the ability to have up to 10,000 products in your shopping catalog.
E-mail Capacity:
Do we supply private e-mail and Virtual Web hosting? Yes. We provide private e-mail aliasing and Virtual Web hosting.
Where can I get an e-mail account? You can now use your favorite e-mail editor to send and retrieve e-mails. Web accounts are available with 1GB of storage space. POP3 capabilities enable you to not need a e-mail forwarder.
Do you have unlimited auto responders or unlimited forwarding? There is unlimited e-mail aliasing, which allows you to direct web site inquiries and e-mails sent to http://www.yourcompany.com/ to another existing address of yours.
Editing Your Site:
How compatible is the site with FrontPage 2000 or some other site creation programs? Very compatible. You can save the files as HTML files and then upload created pages with any web page editor on the market.
If a customer wants to add streaming audio or video to their site, what do they need to do? All the customer has to do is upload the file with the video/audio in it. Then provide a link on the site to that file. This is accurate but is not in a sense true streaming audio/video. Streaming audio/video requires special servers that are quite expensive. The alternative is just as useful and compatible with our system.
Can we support MP3 or Midi files? Yes, customers can upload the file into their file cabinet and then create a link onto their page.
Do you support databases? We only support the site generated database with this system. The support mentioned is the way our software creates and stores information. They only thing that comes close is the ability to have product list in a tab-delimited file format that can be uploaded to our system.
Can we determine the e-mail address of customers contacting my site? We automatically know where the person has come from (ie., AOL, MSN etc.) and what pages on your site they looked at and for how long (these are in your statistics areas). Once the customer e-mails you from the Feedback page, if they included their e-mail address in the form, you have access to his e-mail address. His or her e-mail address is stored in your contact management system so you can e-mail them later with promotions, sales etc.
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